Last updated: March 31, 2026
Imperial Alterations ("we", "us", or "our") is committed to protecting your privacy in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. This policy explains how we collect, use, and protect your personal information.
Information We Collect
When you use the contact form on this website, you may voluntarily provide:
- Name
- Email address
- Phone number (optional)
- Service inquiry details
- Message content
We only collect information that you choose to provide to us. We do not collect personal information automatically.
How We Use Your Information
We use your personal information solely for the following purposes:
- To respond to your inquiries and service requests
- To communicate with you about our services
- To provide customer service
- To process deposit fees when required for certain services to prevent no-shows
We will not use your information for any other purpose without your consent.
Deposit Fees
For certain tailoring and alteration services, we may require a deposit fee to secure your appointment and prevent no-shows. Deposit amounts and applicability will be communicated to you at the time of service inquiry. We apologize for any inconvenience this may cause and appreciate your understanding.
Disclosure to Third Parties
We do not sell, rent, trade, or otherwise share your personal information with third parties, except:
- When required by law or legal process
- To protect our rights or property
- With service providers who assist in operating our website (such as Formspree for form processing), who are bound by confidentiality obligations
Analytics & Tracking
This website uses Google Analytics to understand how visitors use our site. Google Analytics may collect information such as your IP address, browser type, and pages visited. This data is used in aggregate form only and does not identify you personally. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Third-Party Services
This website uses the following third-party services that may collect information:
- Google Maps: Used to display our store location. Google may collect data when you interact with the map in accordance with Google's Privacy Policy.
- Formspree: Processes contact form submissions. Messages are transmitted securely and handled according to Formspree's privacy practices.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact form submissions are typically retained for up to one year unless ongoing communication is required.
Your Rights
Under PIPEDA and applicable provincial privacy laws, you have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Withdraw consent for use of your information
- Request deletion of your information (subject to legal retention requirements)
- File a complaint with the Privacy Commissioner of Canada if you believe your privacy rights have been violated
Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
Contact Us
If you have questions about this privacy policy, wish to access your personal information, or want to exercise your privacy rights, please contact us:
Imperial Alterations
163 Peter Street
Port Hope, ON L1A 1C7
Email: imperialalteration@gmail.com
Phone: (905) 885-2230
